RESIDENT SUPPORT

We are now using a program called Property Meld to handle your maintenance requests. You can submit a request, chat directly with the maintenance team, and chat with the vendor assigned to your request. Submit all requests through your Property Meld account.

Property Meld Login

When reporting maintenance issues please include photos, as well as make, model, and color of appliances whenever possible. More detail will result in the fastest resolution.

EMERGENCY MAINTENANCE HOTLINE

For issues requiring IMMEDIATE action to prevent risk to life and/or property:
  • Fire – first, call 911, then call Maintenance Hotline at 703-810-3587
  • Gas Smell – first, call gas company, then call Maintenance Hotline at 703-810-3587
  • Carbon Monoxide Detectors Sounding – first, call 911, then call Maintenance Hotline at 703-810-3587
  • IMMEDIATE electrical danger (sparks, smoke, exposed electrical wires) – first, shut off main circuit breaker, then call Maintenance Hotline at 703-810-3587
  • Flooding (more water than can be cleaned up using towels and sponges)  – first, shut off main water valve, then call Maintenance Hotline at 703-810-3587
  • Sewage leak/backup – call Maintenance Hotline at 703-810-3587
  • Fallen Tree on House or Blocking Driveway – call Maintenance Hotline at 703-810-3587
  • Unable to secure home (broken doors/windows on the ground level) – call Maintenance Hotline at 703-810-3587


Use your Appfolio Portal to pay rent, see your ledger, and manage your account.

Appfolio Login

If you are experiencing economic hardship due to the coronavirus (COVID-19) pandemic, please know that we are sincerely sorry to hear that and want to help you find solutions. Fortunately, Congress has passed the CARES Act, a $2 trillion dollar relief package. We have curated various resources that may be useful to you below. (Click the blue headlines to open the resource in a new tab.)

Virginia Unemployment Benefits: COVID-19 Resources

The latest information from the Virginia Employment Commission, including links to apply for benefits.

Advice On Filing For Unemployment Benefits: Document Everything And Be Persistent

“A record 3.3 million people filed for initial unemployment benefits last week, with millions more anticipated in coming weeks. All this has put a huge strain on state employment agencies, so experts say persistence is key to getting those benefits.”

New relief bill to boost unemployment insurance by $600 a week for gig workers, freelancers and more

“One component of the Coronavirus Aid, Relief and Economic Security (CARES) Act will provide an estimated $250 billion to expand unemployment insurance benefits. The stimulus package will increase the amount of money jobless Americans can receive, extend the length of time they can receive it and include more workers previously not eligible for assistance.”

Coronavirus (COVID-19) In Virginia

“The State Corporation Commission (SCC) issued an order directing utilities it regulates, such as electric, natural gas, and water companies in Virginia, to suspend service disconnections for 60 days to provide immediate relief for any customer, residential and business, who may be financially impacted by the COVID-19 outbreak.”

Calculate how much you’ll get from the $1,200 (or more) coronavirus checks

“Over 80 percent of American adults will receive a payment.”

Stimulus checks are coming — here’s how to make sure you get yours quickly

“Once the stimulus measure is passed by the House and signed into law, distributions would come via the IRS, which would use 2019 taxpayer forms to determine how much a person’s check should be and where it should be sent. If 2019 taxes have yet to be filed, the IRS would use information from taxpayers’ 2018 forms.

So if you haven’t filed taxes yet for one of those years, now is a good time.”

Coronavirus Car Payment Relief Programs

“Automakers are setting up programs to allow borrowers to defer loan payments if they have been financially impacted by the coronavirus pandemic.”

Student Loan Forbearance In The Coronavirus (COVID-19) Stimulus: What You Need To Know

“Under the stimulus package passed by the Senate on late Wednesday, federal student loans will automatically have their interest rates set to 0% for a period for six months. Additionally, borrowers do not have to make payments during that six-month period.”

Other local and national resources:

Red Cross https://www.redcross.org/
United Way http://www.211.org/services/covid19
Disaster Loan Assistance from SBA https://disasterloan.sba.gov/ela/
Find Help, local resources website https://findhelp.org


For the fastest and easiest support with accounting questions you may always email [email protected]
…or just use the form below.

Business Hours: Monday-Friday, 9:00am-5:00pm Eastern Time


For the fastest and easiest support with issues (other than maintenance or accounting) you may always email [email protected]
…or just use the form below.

Business Hours: Monday-Friday, 9:00am-5:00pm Eastern Time


 

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